Refund policy

AKIMOD — SHIPPING, RETURN & EXCHANGE POLICY

At Akimod, we aim to provide a smooth and reliable shopping experience. Please review our shipping, return, exchange, and refund policies carefully before placing your order.

1. Order Processing & Shipping

Orders are generally processed and dispatched within 1 business day, Monday to Friday, excluding public holidays.

Shipping Charges

  • Prepaid Orders: Enjoy free shipping on all prepaid orders.

  • Cash on Delivery (COD): A nominal shipping fee of ₹99 may apply and will be displayed at checkout, where applicable.

Order Tracking

Once your order has been dispatched, tracking details will be shared via WhatsApp, SMS, and email. You can use the tracking information to monitor your shipment.

Multiple Shipments

Orders containing multiple products may be dispatched in separate shipments depending on product availability. Separate tracking details will be provided for each shipment, with no additional shipping charges.

Delivery Timelines

Delivery times may vary depending on your location and courier service availability. Although we strive to deliver orders promptly, delays caused by weather conditions, public holidays, logistics issues, or other unforeseen circumstances may occasionally occur.

Delivery Attempts

Our courier partner may make multiple delivery attempts. If delivery fails due to an incorrect address, customer unavailability, or repeated unsuccessful attempts, the shipment may be returned to our warehouse.

Changes to Delivery Address

Once an order has been dispatched, the delivery address cannot be changed. Please verify your shipping information carefully before completing your purchase.

2. Return & Exchange Eligibility

Akimod offers a 7-day return and exchange window from the date of delivery, subject to the terms outlined in this policy.

To qualify, products must:

  • Be unused, unwashed, and unworn.

  • Retain all original tags, labels, and packaging.

  • Be free from stains, perfume, deodorant marks, alterations, and damage caused after delivery.

  • Pass our quality inspection upon receipt.

Products that do not meet these conditions will not qualify for a return, exchange, or refund.

3. Exchange Policy

Customers may request a one-time exchange for an eligible product for another size or colour, or for a different product, subject to the following conditions:

  • The replacement product must be of equal or higher value.

  • Exchanges for products of lower value are not permitted.

  • If the replacement item costs more, the customer must pay the price difference.

  • All exchanges are subject to stock availability.

  • Once an exchange has been completed, the exchanged product cannot be returned or exchanged again.

4. Refund Policy

Prepaid Orders

Approved refunds for prepaid orders will be credited to the original payment method used to place the order.

Cash on Delivery (COD) Orders

Approved refunds for COD orders will be issued as Akimod Store Credit to the customer's registered email address.

Store Credit is subject to the following conditions:

  • Valid for 6 months from the date of issue.

  • Non-transferable and cannot be redeemed for cash.

  • Cannot be extended once expired.

5. Sale & Promotional Orders

Products purchased during sale events or promotional offers are not eligible for returns or refunds.

However, customers may request a one-time exchange, subject to these conditions:

  • Exchange is permitted for another size or colour, or a different eligible product.

  • The replacement item must be of equal or higher value.

  • Exchanges for lower-value products are not permitted.

  • Any additional price difference must be paid by the customer.

  • Exchanges depend on product availability.

No refunds will be issued for purchases made during sale events or promotional offers.

6. Return Pickup Charges

For approved returns:

  • A ₹49 return pickup fee will be deducted from the applicable refund amount.

  • Shipping charges paid at the time of purchase are non-refundable.

  • The return pickup fee applies to each return request.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify Akimod Customer Support within 24 hours of delivery.

To help us resolve the issue, please provide clear photographs of the product and, if available, an unboxing video.

If the parcel appears tampered with or its security seal is broken at the time of delivery, please refuse to accept the shipment and notify our Customer Support team immediately.

Requests reported after 24 hours may not be eligible for resolution under this process.

8. Non-Returnable & Non-Exchangeable Products

For hygiene and safety reasons, the following items are not eligible for return or exchange:

  • Accessories, including sunglasses, caps, and chains.

  • Socks.

  • Innerwear, including boxers and trunks.

  • Flat Store products.

  • Any product specifically marked as non-returnable.

9. Condition of Returned Products

All returned items must be in their original condition, with all tags attached and original packaging intact.

The following items will not qualify for a return or exchange:

  • Used, worn, or washed products.

  • Products with missing tags or labels.

  • Altered garments.

  • Items showing signs of wear or use.

  • Products damaged after delivery.

Every returned product is subject to a quality inspection. Items that fail inspection will not qualify for a return, exchange, or refund.

10. Refund Processing Timeline

Once the returned product reaches our warehouse and successfully passes the quality inspection:

  • Refunds will be initiated within 1 business day, excluding weekends and public holidays.

  • The refunded amount generally reflects in the customer's account within 5–7 business days, depending on the payment provider or bank.

The actual time taken for the refund to appear may vary.

11. Self-Shipping for Non-Serviceable Locations

If reverse pickup is unavailable at your pin code, you may need to ship the eligible product to our designated return address.

Return Address:

[Insert Akimod's Authorized Return Address]

Before shipping:

  • Pack the product securely in its original packaging.

  • Include your Order ID and registered mobile number with the parcel.

  • Use a reliable courier service that provides tracking. India Post Speed Post is one recommended option.

Please retain your courier receipt until the return or exchange process is complete.

Akimod cannot guarantee compensation for products lost in transit during customer-arranged self-shipping. Customers are advised to use a reliable, trackable service.

Self-Shipped Returns

Refunds for self-shipped returns will be processed within 2 business days after the product reaches our warehouse and successfully passes verification.

Self-Shipped Exchanges

Approved exchange orders for self-shipped returns will be dispatched within 1 business day after the returned product is received and verified at our warehouse.

12. How to Request a Return or Exchange

Return and exchange requests must be submitted through the official Akimod mobile app, if available.

Steps to Follow

  1. Open the Akimod mobile app.

  2. Navigate to My Account.

  3. Log in using your registered mobile number or email address.

  4. Select Return & Exchange Request.

  5. Choose the relevant product and select the reason for your request.

  6. Submit the request and follow the instructions provided.

Before handing the parcel to the courier partner, ensure the product is securely packed in its original packaging with all tags intact.

Once the returned item reaches our warehouse and passes the quality inspection, the applicable refund or exchange will be processed.

Important: If Akimod does not currently offer return requests through its mobile app, this section must be updated to reflect the actual return-request channel. Do not publish an app-only process unless it is operational.

13. Return Pickup Process

After a return request is approved:

  • Our courier partner may attempt to collect the parcel up to three times.

  • Reverse pickup depends on courier service availability at the customer's pin code.

  • If pickup has not been completed within 2 days of approval, please contact Akimod Customer Support.

  • If reverse pickup is unavailable or all pickup attempts fail, the customer will need to arrange self-shipping.

14. Important Terms & Conditions

  • Return and exchange requests must be raised within 7 days of delivery.

  • Requests must be submitted through Akimod's designated return-request channel.

  • All returned products are subject to quality inspection.

  • Items that fail inspection will not qualify for a return, exchange, or refund.

  • Reverse pickup is subject to serviceability at the customer's pin code.

  • Akimod reserves the right to reject requests that do not meet the conditions of this policy, subject to applicable law.

  • Akimod may update this policy from time to time, subject to applicable legal requirements.

For any questions or assistance regarding shipping, returns, exchanges, or refunds, please contact Akimod Customer Support through our official support channels.

Thank you for shopping with Akimod. We appreciate your trust in our brand.